If you are committed to establishing or elevating an inclusive work environment for your business unit, your teams, and your co-workers, this virtual course will provide you with tools to increase awareness of issues in your existing workplace, identify steps you can take to provide racial equity, and build a business case for implementing change.

This live, online course consists of:

• Four live-streamed virtual class sessions (held on consecutive days) lasting between 2:00 and up to 2:30 hours in duration
• Daily team exercises, which provide an opportunity to gain insights and perspectives from participants in other industries and functions
• Robust virtual class discussions with your instructor and your course-mates, who face similar challenges and work issues to yours

Classes will be held using widely available video-conferencing technology, which has become our virtual teaching platform. The technology creates a virtual classroom where you can see the professor and presentation screen, as well as see the other participants. Similarly, the professor can see all of the students who engage online during the group session. You’ll be able to communicate with both the professor and your peers through this platform. This technology is the same as the one we use in our executive MBA classes.

To participate in this course you will need to have a working webcam, built in or attached, and have downloaded the Zoom Cloud Meeting app onto your laptop.

If you have any questions about this requirement, call the Duke Executive Education team at +1.919.660.8011 or Toll Free +1.800.372.3932, or email us at execed-info@duke.edu.

The curriculum for this program includes the following concepts and themes:

Respect and Mutual Understanding

Leadership is the process of influencing others to understand and agree about what needs to be done and how it can be done effectively, and the process of facilitating individual and collective efforts to accomplish the shared objectives. Thus, in order to lead effectively, a leader needs to be able to capitalize on the strengths of each of his or her followers and to understand their diverse perspectives. The purpose of this session is to assess shared and differing perceptions and values in organizations that shape how diverse groups of individuals make sense of each other, their work, achievements, and their environments.

Implicit Bias, Prejudice, and Discrimination

The popular press often discusses the idea of “implicit bias”. What is it? Is it a useful idea? This session will give you a deep understanding of the psychology of stereotypes and prejudice in organizations. It will review research on the pros and cons of relying on “implicit bias training” as a tool for fixing organizational problems. Ultimately, the goal of changing organizations requires an “And”: Awareness of implicit bias can be a useful motivation to change, and new structures are essential for real change.

Maximizing Workforce Diversity

Different people and different workgroups start with different assumptions about the importance of diversity efforts and the nature of diversity. To successfully navigate these varying perspectives, this session will help you better understand varying dimensions of diversity with a focus on cognitive diversity (e.g., areas of training, experience, and expertise) and demographic diversity (e.g., race, ethnicity, age, and gender) and their overlap. Emphasizing the dual importance of diversity to foster new ideas and to motivate employees, customers, and investors by having a workforce that represents society, this session will help prepare you to identify and define the diversity advantage in your workplace.

Deconstructing Systemic Racism in the Workplace

Leaders can be quick to condemn racism, but they are frequently ill-equipped to lead authentic discussions about racism in society and in their organizations. Racism is one of the most difficult topics to discuss. To successfully tackle such a thorny topic, business leaders first need to turn inward and assess how prepared they are to lead these conversations. Through personal commitment, education, equitable policies, and targeted investments, leaders can enhance academic excellence by creating environments that reduce - rather than perpetuate - racial disparities. This session will help to prepare you to lead authentic discussions about race, racism, and systemic racism in organizational settings.

Learning Outcomes or Benefits to Individuals who participate:

• Learn how to enhance interpersonal relationships with diverse group members through mutual understanding and respect
• Develop an understanding of strategies that have been successfully implemented to help successfully lead diverse groups
• Attain a better understanding of the social underpinnings that can give rise to barriers that undermine diversity efforts, such as implicit bias, stereotypes, and prejudice
• Understand proven strategies on how to combat the adverse effects of stereotypes and implicit bias in your organization
• Gain a better understanding of the business case for diversity
• Learn how to clearly articulate why diversity is an important organizational goal
• Learn how to engage in authentic conversations about diversity, race and systemic racism in the workplace
• Gain an in depth understanding of systemic racism, how it can perpuate organizational disparities, and strategies that can help minimize it in organizational settings

To participate in this course you will need to have a working webcam, built in or attached, and have downloaded the Zoom Cloud Meeting app onto your laptop.

If you have any questions about this requirement, call Duke Executive Education team at +1.919.660.8011 or Toll Free +1.800.372.3932, or email us at execed-info@duke.edu.

In four live-virtual and highly stimulating sessions, held on consecutive days, you will learn through case studies, research reviews, experiential exercises, and rich discussion how to navigate the challenges of managing or influencing people who are different from you, and improve your overall effectiveness. Attending with several people from your organization is highly recommended.

Course Topics

• Understanding Influence: Stereotypes, Bias, and The Leadership Gap
• Communicating Influence: Buy-in, Feedback, and Linguistics
• Navigating Influence: Leaning In, leaning Back, and Systemic Change
• Knowing Your Own Influence: Success, Careers, and Life Stories

Program Objectives

At the end of the program, you will:

• Gain a broad intellectual understanding of why the gender leadership gap persists in organizational settings
• Understand the barriers and obstacles that women (and men) sometimes face when pursuing and occupying leader roles
• Improve your ability to analyze gender stereotypes, biases, and discrimination – be it implicit, subtle, explicit, or blatant – that can persist in organizations
• Learn how to actively manage social perceptions and impressions to help improve work relationships
• Discover how to negotiate influence to help attain parity and equity in the workplace
• Recognize the extent to which intersecting social identities inform a better and more accurate depiction of leadership experiences and disparities
• Develop an understanding of strategies that have been successfully implemented to help close the gender leadership gap
• Learn the meaning of success to you and understand how it can change over time

Benefits to Organizations

By sponsoring employees’ attendance, you will:

• Learn how to make diversity your organization’s strategic advantage by maximizing the strengths of high performers
• Learn why some corporate cultures tend to facilitate or hinder equity and how to empower positive change agents
• Equip a few of your “culture influencers” with ideas for starting new or developing current employee resource groups

Over four half-day, live-streamed virtual sessions, you will engage in team-based case discussions, cohort case assessments, and virtual exercises about different leadership types and when they are most effective. Drawing insights from participants in different industries and functions, the faculty will engage you in lively debate, analysis, and application. A combination of individual and team assignments ensure you can put what you’re learning into practice. Innovative exercises help you understand different concepts in a visceral way and create new dimensions in your learning. You’ll also spend significant one-on-one time with your leadership coach, working through feedback in your 360-degree personal assessment and developing an action plan.

To participate in this course you will need to have a working webcam, built in or attached, and have downloaded the Zoom Cloud Meeting app onto your laptop.

If you have any questions about this requirement, call the Duke Executive Education team at +1.919.660.8011 or Toll Free +1.800.372.3932, or email us at execed-info@duke.edu.

Individual Action Planning

Before starting the program, you’ll identify a set of colleagues to complete a proprietary survey which informs our 360-degree assessment of your leadership style. Along with information  gathered directly from you, this data will become the foundation of your program experience, providing a framework to discuss your leadership style and identify your unique challenges and opportunities. Prior to the program and each day of the program, you’ll meet with your assigned coach, a specialist in executive planning as well as the 360-degree leadership assessment. Together you will:

• Build a personalized action plan with short- and long-term objectives
• Create strategies for specific work situations, such as a new assignment or change initiative
• Establish a behavioral plan for your long term leadership performance

Six Domains of Leadership

The program’s intellectual foundation is the Six Domains of Leadership model, developed by professors Sim Sitkin and Allan Lind. This framework begins with your innate strengths, helps you understand how you are performing in different dimensions, and provides guidance on developing solid and enduring leadership behaviors. As you engage with each element, you’ll start to see the interplay between different domains and how you can build on them to become a more effective leader. The model addresses the full range of skills that are needed to exercise strong leadership and covers the breadth of different leadership scenarios, including:

• Personal Leadership – Building a leadership persona from your personality and values
• Relational Leadership – Forging sound relationships with those you lead
• Contextual Leadership – Providing coherence and team identity
• Inspirational Leadership – Motivating exceptional effort
• Supportive Leadership – Protecting your people to enable them to act
• Responsible Leadership – Ensuring your leadership is balanced and ethical
• Configurational Leadership – Matching leader strengths to situational needs
• Co-leadership – Effectively sharing leadership with others

Program Objectives

The curriculum breaks down the act of leadership into easily digestible scenarios. Over 4 days you’ll learn how to:

• Create and project your vision, values, and expertise
• Make your leadership more intentional and strategic—don’t rely on intuition alone
• Build coherence by clarifying roles, rules, and processes
• Serve as a source of optimism and enthusiasm while eliciting excellence and innovation
• Provide the resources and support to encourage savvy risk-taking
• Infuse responsibility, ethical actions, and balance in an organizational setting
• Recognize ways to lead effectively under a variety of conditions/circumstances
• Create an effective leadership team

Through interesting live-virtual class discussions around business case studies, you'll learn to analyze problems from multiple perspectives, evaluate business issues with incomplete data, and present actionable recommendations. You'll gain new insights from the academic concepts presented in virtual interactive exercises, and assignments allow you to practice management principles that you can use immediately at work.

This live-streaming virtual course consists of:

• Four live-virtual sessions lasting 2 hours each
• Sessions held within the span of one work week
• Pre-session readings and questions to address to familiarize yourself with the session topic(s)
• A one-hour orientation session held the week prior to the start of the program

Classes will be held using Zoom video-conferencing, which creates a virtual classroom where you can see the professor and presentation screen, as well as seeing the other participants. Similarly, the professor can see all of the students who engage online during the group session. You’ll be able to communicate with both the professor and your peers through this platform. 

To participate in this course you must have a working webcam and microphone, and have downloaded the Zoom Cloud Meeting app onto your laptop.

Before each class session, you will need to do the following:

1. View the videos
2. Read the case

These pre-class activities take about 2 to 3 hours per session. We ask that these be done before the class session in order to facilitate a richer discussion.

We’ll send you an access link to the Canvas learning platform before the orientation session. You’ll create a OneLink account, after which you’ll link to Fuqua. You'll then have access to the Canvas learning platform. The learning platform supports Google Chrome, Safari and Firefox, but not Internet Explorer.

If you have questions about any of these requirements, call the Duke Executive Education team at +1.919.660.8011 or Toll Free +1.800.372.3932, or email us at execed-info@duke.edu.

Topics

Designing and implementing effective management systems enables you to organize your work, distribute assignments across groups or individuals, coordinate interdependent tasks, and to continue to communicate with and motivate your team in a manner that improves performance. Understanding and drawing from key organizational principles will help this improvement become a reality.

• Incentives and Motivation: We discuss how to facilitate superior performance through the use of pay-for-performance, bonuses, goals, and non-contingent pay systems. Topics include the limitations of pay as a motivator and the fit between compensation and culture.
• Organizational Design and Culture: We focus on diagnosing internal and external issues that confront organizations, and identifying principles for selecting the organizational structure most appropriate for that situation. We then consider how shared values and norms in organizations shape how individuals make sense of each other, work, achievements, and other factors. We discuss the challenges of creating shared culture when people are located in disparate geographies.
• Decision Making and Teams: We consider the effectiveness of individuals and groups in making organizational decisions. We identify group processes that foster diversity of knowledge, avoid disruptive conflict, and harness constructive social influence to achieve superior group outcomes across a range of group tasks. We consider the challenges created by working virtually in teams that are distributed in different locations.

Program Objectives

At the conclusion of the program, you will be able to:

• Identify weak links in a system that tries to use pay-for-performance
• Understand the nature of decision biases and tools to make better individual and team decisions
• Add new tools for building cohesion in a team to you skills toolbox
• Know the basic tradeoffs that underlie organizational design decisions
• Decide when and where to "empower" people to make their own decisions
• Draw on culture as a systematic part of organizational success (instead of a source of  cynicism)

Get ready for four sessions of intensive learning from faculty and industry peers. Engaging in lectures and case-study discussions, you'll explore how rapid shifts in the health care landscape affect sectors beyond your own and discover how peers in the industry navigate the challenges and opportunities that result.

This virtual learning course consists of:

• Four 90-minute live-streamed online class sessions (held on consecutive days) and a 60-minute orientation 
• Daily team exercises, which provide an opportunity to gain insights and perspectives from other participants in other industries and functions
• Robust class discussions with your instructor and your course-mates, who face similar challenges and work dynamics to yours

Classes will be held using widely available video-conferencing technology, which has become our virtual teaching platform. The technology creates a virtual classroom where you can see the professor and presentation screen, as well as seeing the other participants. Similarly, the professor can see all of the students who engage online during the group session. You’ll be able to communicate with both the professor and your peers through this platform. This technology is the same as the one we use in our executive MBA classes.

To participate in this course you will need to have a working webcam, built in or attached, and have downloaded the Zoom Cloud Meeting app onto your laptop.

If you have any questions about this requirement, call the Duke Executive Education team at +1.919.660.8011 or Toll Free +1.800.372.3932, or email us at execed-info@duke.edu.

New technologies, new competitors, and new policies create continuous change, and this virtual course is structured to show how these dynamics upend business models and cause players to re-evaluate their approaches.

Topics

Disruption for Providers

• Disruptive Innovation in Health Care
• Affordable Care Act
• Value-Based Payment
• Medical Value Travel
• Innovation in Emerging Markets

Disruption for Payers

• Bundling
• Capitation
• Accountable Care Organizations
• Consumer Perspective

Current Events in Health Care

Program Objectives

At the conclusion of the program you’ll be able to understand:

• The perspectives of your partners and competitors in the health care ecosystem.
• Your customers' needs to improve the value of your health care product or service.
• Changes in the way providers and manufacturers are paid.
• The workings of alternative payment mechanisms, including accountable care organizations.
• Insurance economics including adverse selection, moral hazard, and risk pooling.
• Which disruptive forces can succeed in the constrained health care space where government plays an important role in regulation and reimbursement.
• How to reallocate resources based on shifting paradigms.
• How to be health care leaders who understand current health care institutions and economics, and the implications of health care strategy for profits and social well-being.

Over the course of a 3-day immersive and interactive learning experience, participants will engage in hands-on activities, group discussions, and real-world case studies. Expert instructors providing personalized guidance and immediate feedback will ensure each participant gains a deeper understanding of financial concepts. Additionally, networking opportunities with peers from diverse industries enhance the learning experience, enabling participants to share insights and build valuable professional connections. Program participants will return to their organizations with practical skills they can implement immediately.

Discussion topics are designed to provide an overview in financial management by introducing you to real-world financial reports and discussing the interpretation of financial information. Combined with basic practices and assessments of an organization’s financial stability, you’ll gain insight on how to leverage financial information to evaluate performance.

Discussion Topics

Financial Statements

• Learn to read the 3 most common financial statements for product and service industries.
• Analyze a company's financial health, including efficiency and profitability drivers, using DuPont decompositions.
• Use key financial ratios to analyze customer credit risk.

Costs of Goods & Cost of Services Sold

• Examine inventory costing and contribution analysis for specific products/services.

Budgeting & Forecasting

• Develop division level income statements including direct, variable and "soft" costs and utilize for project selection.
• Compare an actual P&L to budget variances; incorporate budget variance feedback into investment decisions, employee incentives and control systems to maximize division profitability.

Program Objectives

At the conclusion of the program you’ll be able to:

• Read and understand financial statements to evaluate financial performance.
• Design control systems and incentives that align objectives with profitability.
• Build budgets that monitor and evaluate business performance.
• Determine the cost and profit of business decisions.
• Identify relevant costs, including overhead, when adjusting a mix of products and services.
• Forecast division finances with a comprehensive treatment of costs and expenses beyond inventory.
• Understand key deviations from forecasts and assess the impact of potential changes to business processes.

Over 3 days, you’ll focus on negotiation tactics, case studies, and leading-edge negotiation techniques. Engaging class discussions provide insight on key concepts, while a series of live negotiations in a variety of diverse settings ensure you integrate core principles with personal experience.

Discussion topics in this immersive professional development program are designed to help you develop your negotiation style and see differences as opportunities — rather than obstacles — in a negotiation. Covering a range of subjects that draw on next-level research in management and leadership, you’ll learn effective strategies that can help you attain better outcomes. We will employ negotiation exercises, as well as negotiation simulations to prepare you for your next real-world interaction at the bargaining table.

Course Topics

• Introduction to Negotiations

  This module lays the groundwork by exploring key concepts of successful negotiation. Participants will learn the importance of preparation, assessments, objectives, and understanding the psychological and behavioral aspects that influence negotiation outcomes. Emphasis is placed on building a strategic approach to negotiations and recognizing common pitfalls to avoid.

• Reflecting Inward—Centering on Self: Getting What You Want

  Some negotiations focus on competitive scenarios where parties aim to divide a fixed resource, often leading to a win-lose outcome. This section covers techniques for claiming value, managing offers and counteroffers, and strategically maneuvering to secure the best possible deal. Participants will learn skill sets to identify and leverage their own and their counterpart’s interests to maximize gains.

• Focusing Outward—Integrating Collectively: Considering Situational Influences

  This module teaches how to identify shared interests, brainstorm creative solutions, and use objective criteria to achieve collaborative results. Integrative negotiations emphasize value creation and fostering mutually beneficial agreements. Techniques for building trust and effectively communicating to uncover hidden opportunities are explored, with the goal of reaching outcomes that satisfy all parties involved.

• Managing Conflict—Communicating Effectively: Differentiating Interests, Rights, & Power

  This section covers strategies and techniques for resolving disputes in a constructive manner. Participants will explore various methods, including mediation and arbitration, to manage conflicts and prevent escalation. The focus is on understanding the root causes of disputes, developing solutions that address the needs of all parties, and fostering a cooperative atmosphere leveraging emotional intelligence to facilitate long-term agreements.

• Leading Change—Negotiating Across Divides: Viewing Differences as Opportunities

  Negotiating across divides involves handling complex negotiations that cross cultural, organizational, or ideological boundaries. This module addresses the challenges of differing values, communication styles, and expectations. Participants will learn to navigate cultural nuances and body language, manage diversity, and employ strategies to overcome barriers to agreement. Emphasis is placed on adaptability and the importance of cultural competence in achieving successful outcomes.

Drawing insights from science to enhance practice, the program dives into multiple aspects of effective management informed by the latest research in behavioral economics, decision analysis, motivation, social networks, teams, negotiations, power and politics, and ethics.

Discussion Topics

1. Advanced Decision-Making Techniques
   
   • Identifying and avoiding decision traps
   • Strategic planning and effective decision frameworks
2. Employee Motivation and Engagement
   
   • Analyzing motivators and demotivators
   • Strategies for enhancing employee motivation
   • The role of fairness in motivation and feedback
3. Power and Influence in Leadership
   
   • Understanding personal and hierarchical power dynamics
   • Leveraging power for resource development and organizational success
4. Effective Negotiation Strategies
   
   • Problem-solving approaches in negotiations
   • Building relationships through effective negotiation practices
5. Team Dynamics and Management
   
   • Fostering creativity and commitment within teams
   • Implementing processes that support positive team dynamics
6. Organizational Structure and Culture
   
   • Viewing the organization as an interconnected system
   • Aligning structures, procedures, and culture for employee and organizational success

At the conclusion of the program you’ll be able to:

• Evaluate Decision-Making Processes
  Critically evaluate and refine decision-making processes by identifying and mitigating common decision traps, thereby enhancing strategic planning and organizational outcomes.
• Analyze and Design Motivation Strategies
  Analyze the underlying factors that influence employee motivation and demotivation, and design tailored strategies that effectively enhance motivation and performance across diverse teams.
• Assess and Apply Fairness Principles
  Assess the impact of fairness in motivation and feedback mechanisms, and apply these principles to create an equitable and motivating work environment.
• Leverage Power for Organizational Success
  Synthesize knowledge of personal and hierarchical power dynamics to strategically develop and allocate resources that drive productive outcomes within the organization.
• Integrate Problem-Solving in Negotiations
  Formulate and implement negotiation strategies that prioritize problem-solving, fostering both the achievement of organizational goals and the strengthening of professional relationships.
• Facilitate Team Dynamics and Processes
  Design and implement management practices that promote positive team dynamics, creativity, and commitment, ensuring successful project execution and organizational growth.
• Systematically Align Organizational Elements
  Critically assess the organization as an interconnected system of structures, procedures, and culture, and develop strategies to align these elements to support employee success and overall organizational effectiveness.

The in-person Duke Management Program offers a dynamic, immersive learning experience designed to transform your leadership skills. Conducted on Duke University's campus over 3 days, the program fosters deep engagement through case study, group discussions, and real-world simulations. Participants collaborate with peers and faculty, allowing for rich exchanges of ideas and perspectives. The format emphasizes hands-on learning, where you’ll tackle complex challenges, apply strategic frameworks, and receive personalized feedback. This face-to-face environment not only enhances your ability to absorb and apply new concepts but also helps you build lasting professional relationships with a network of fellow leaders.

Individual Action Planning

Before starting the program, you’ll identify a set of colleagues to complete a survey which informs our 360-degree assessment of your leadership style. Along with information faculty gather directly from you, this data will become the foundation of your program experience, providing a framework to discuss your leadership style and identify your unique challenges and opportunities. Each day in the program you’ll meet with your assigned coach, a specialist in executive planning as well as the 360-degree leadership assessment. Together you’ll build a personalized action plan with short- and long-term objectives. You’ll create strategies for specific work situations, such as a new assignment or change initiative. You’ll also establish a behavioral plan for your long term leadership performance.

Six Domains of Leadership

The program’s intellectual foundation is the Six Domains of Leadership model, developed by professors Sim Sitkin and Allan Lind. This framework begins with your innate strengths, helps you understand how you are performing in different dimensions, and provides guidance on developing solid and enduring leadership behaviors. As you engage with each element, you’ll start to see the interplay between different domains and how you can build on them to become a more effective leader. The model addresses the full range of skills that are needed to exercise strong leadership and covers the breadth of different leadership scenarios, including:

• Personal Leadership – Building a leadership persona from your personality and values
• Relational Leadership – Forging sound relationships with those you lead
• Contextual Leadership – Providing coherence and team identity
• Supportive Leadership – Protecting your people
• Inspirational Leadership – Motivating exceptional effort
• Responsible Leadership – Ensuring your leadership is balanced and ethical
• Configurational Leadership – Adapting your leadership style
• Leading Change - Apply the leadership domains to the move from old to the new
• Co-leadership – Sharing leadership authority

Program Objectives

The curriculum breaks down the act of leadership into easily digestible scenarios. Over 5 days you’ll learn how to:

• Create and project your vision, values, and expertise
• Make your leadership style more intentional and strategic—don’t rely on intuition alone
• Build coherence by clarifying roles, rules, and processes
• Serve as a source of optimism and enthusiasm while eliciting excellence and innovation
• Provide the resources and support to encourage savvy risk taking
• Infuse responsibility, ethical actions, and balance in an organizational setting
• Recognize ways to lead effectively under a variety of conditions/circumstances
• Lead during times of change
• Leading your organization through the challenge of crises
• Create an effective leadership team

Prepares for a 5-day immersion in leadership development. Drawing insights from participants in different industries and functions, faculty engage you in lively debate and analysis. A combination of individual and team assignments ensure you can put what you’re learning into practice. Innovative exercises help you understand different concepts in a visceral way and create new dimensions in your learning. You’ll also spend significant one-on-one time with your leadership coach, working through feedback in your 360-degree personal assessment and developing an action plan.