The Duke ROI
Our comprehensive negotiation training for business professionals covers essential negotiation topics.
Fundamentals of Negotiation: Understand the core principles and psychology behind successful negotiations.
Strategic Planning: Learn how to prepare effectively, set objectives, and develop strategic approaches for various negotiation scenarios.
Influence and Persuasion: Master techniques to influence counterparts, build rapport, and create win-win situations.
Complex Negotiations: Navigate multi-party and cross-cultural negotiations with advanced strategies and frameworks.
Conflict Resolution: Develop skills to manage and resolve conflicts, turning potential disputes into opportunities for collaboration.
Ethical Negotiations: Ensure integrity and ethical considerations are at the forefront of your negotiation practices.
Understanding Diversity: Draw on a framework for considering emotions, gender, and offers to leverage best practices that drive successful negotiations in diverse contexts.
Negotiation Skills Training: An Overview
Negotiation is a critical skill in today's competitive business landscape. Whether you are managing complex deals, resolving conflicts, or leading teams, the ability to negotiate effectively can set you apart as a leader. Under the expert guidance of Professor Ashleigh Shelby Rosette, a renowned negotiation scholar and educator, you will gain practical skills and strategic insights that will empower you to negotiate with confidence and achieve superior results.
Negotatiation Program Highlights
Interactive Learning: Engage in dynamic simulations, role-playing exercises, and case studies that reflect real-world negotiation challenges.
Personalized Feedback: Receive tailored feedback from Professor Rosette and peers to refine your negotiation techniques.
Networking Opportunities: Connect with a diverse group of professionals from various industries, expanding your network and sharing insights.
Practical Application: Apply what you learn immediately in your professional context, driving tangible improvements in your negotiation outcomes.
Who Should Attend?
“I now feel like I’m better prepared, and a more conscious negotiator. I learned a lot of concepts that any professional can use, such as the power of anchoring and making 1st offers. Now when the person across the table repeats a perspective, I try to diffuse it.”—Biren Gandhi, Director of Procurement, Leading Manufacturer
Forget quizzes and examinations—Duke's negotiation curriculum is focused on real-life scenarios and negotiation preparation that you can apply immediately. This strategic negotiation course is ideal for:
Mid- to senior-level managers seeking to enhance their negotiation capabilities.
Executives responsible for deal-making, strategic partnerships, and conflict resolution.
Entrepreneurs and business owners looking to improve negotiation outcomes with clients, suppliers, and stakeholders.
Professionals across all industries who want to build their confidence and effectiveness in negotiations.
More About the Program
Over 3 days, you’ll focus on negotiation tactics, case studies, and leading-edge negotiation techniques. Engaging class discussions provide insight on key concepts, while a series of live negotiations in a variety of diverse settings ensure you integrate core principles with personal experience.
Discussion topics in this immersive professional development program are designed to help you develop your negotiation style and see differences as opportunities — rather than obstacles — in a negotiation. Covering a range of subjects that draw on next-level research in management and leadership, you’ll learn effective strategies that can help you attain better outcomes. We will employ negotiation exercises, as well as negotiation simulations to prepare you for your next real-world interaction at the bargaining table.
Course Topics
- Introduction to Negotiations
This module lays the groundwork by exploring key concepts of successful negotiation. Participants will learn the importance of preparation, assessments, objectives, and understanding the psychological and behavioral aspects that influence negotiation outcomes. Emphasis is placed on building a strategic approach to negotiations and recognizing common pitfalls to avoid.
- Reflecting Inward—Centering on Self: Getting What You Want
Some negotiations focus on competitive scenarios where parties aim to divide a fixed resource, often leading to a win-lose outcome. This section covers techniques for claiming value, managing offers and counteroffers, and strategically maneuvering to secure the best possible deal. Participants will learn skill sets to identify and leverage their own and their counterpart’s interests to maximize gains.
- Focusing Outward—Integrating Collectively: Considering Situational Influences
This module teaches how to identify shared interests, brainstorm creative solutions, and use objective criteria to achieve collaborative results. Integrative negotiations emphasize value creation and fostering mutually beneficial agreements. Techniques for building trust and effectively communicating to uncover hidden opportunities are explored, with the goal of reaching outcomes that satisfy all parties involved.
- Managing Conflict—Communicating Effectively: Differentiating Interests, Rights, & Power
This section covers strategies and techniques for resolving disputes in a constructive manner. Participants will explore various methods, including mediation and arbitration, to manage conflicts and prevent escalation. The focus is on understanding the root causes of disputes, developing solutions that address the needs of all parties, and fostering a cooperative atmosphere leveraging emotional intelligence to facilitate long-term agreements.
- Leading Change—Negotiating Across Divides: Viewing Differences as Opportunities
Negotiating across divides involves handling complex negotiations that cross cultural, organizational, or ideological boundaries. This module addresses the challenges of differing values, communication styles, and expectations. Participants will learn to navigate cultural nuances and body language, manage diversity, and employ strategies to overcome barriers to agreement. Emphasis is placed on adaptability and the importance of cultural competence in achieving successful outcomes.
Sample Schedule
Arrival
Check-In Available
3:00pm
Welcome Dinner
6:00 - 8:00pm
Day 1
Breakfast
7:00 - 9:00am
Program Introduction
Reflecting Inward—Centering on Self: Getting What You Want
9:00am - 12:30pm
Lunch
12:30 - 1:30pm
Focusing Outward—Integrating Collectively: Considering Situational Influences
1:30 - 5:00pm
Dinner
6:00 - 8:00pm
Day 2
Breakfast
7:00 - 9:00am
Managing Conflict—Communicating Effectively: Differentiating Interests, Rights, & Power
9:00am - 12:30pm
Lunch
12:30 - 1:30pm
Understanding Diversity—Leveraging Best Practices and a Framework on Emotions, Offers, and Gender to Be a Better Negotiator
1:30 - 5:00pm
Optional Campus Tour
5:00 - 6:30pm
Dinner
6:00 - 8:00pm
Day 3
Breakfast
7:00 - 9:00am
Leading Change—Negotiating Across Divides: Viewing Differences as Opportunities
Program Review
9:00 - 11:30am
Program Close
11:30am - 12:00pm
Lunch
12:00 - 1:00pm
