Why Sensors Can Be Sloppy in Counting Customers

Research from Professors Fernando Bernstein and Bora Keskin minimizes errors in people-counting technology at the RDU airport

The technologies behind the Internet of Things are offering new ways for managers to keep track of how many customers are using a service — for example, the real-time number of people in a brick-and-mortar space like a grocery store or a bank. However, the sensors used to collect real-time data can be prone to errors, said… read more